Frequently asked questions
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When will my order arrive?
We usually pack within 1–2 business days. You’ll receive tracking details as soon as your parcel is on its way.
Do you offer free shipping?
Yes, orders over $49 ship free in Australia. We use carbon-neutral delivery where possible.
Do you offer gift wrapping?
Our products are perfect for gifting and we also offer gift vouchers. If you add a note at checkout, we’ll make sure your purchase is beautifully packed.
Are you an environmentally conscious company?
We carefully select products that are good for both people and the planet. That means favouring natural, sustainable materials, and partnering only with suppliers who share our values.
As members of 1% For The Planet, we donate proceeds from every sale to organisations that help nurture the environment.
For our teas, the packaging is fully recyclable and we work with a local not-for-profit to pack the tea cylinders, creating meaningful employment opportunities for people of all abilities.
Do you provide medical advice?
No, please consult a healthcare professional for medical advice.
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Where can I buy your teas?
Right here on our website or at a growing number of lifestyle boutiques, wellness retailers, and gourmet stores across Australia. Click here to see our stockist locations.
Are Naturally Healthful's wellness teas certified organic?
Our teas are organic, and while they are made with ACO-certified organic ingredients sourced from trusted suppliers, as a small and newly established business, we have not yet completed the independent certification process required to display the certification logo on our packaging. The cost of this process is significant, so it’s something we plan to undertake as our business grows.
Still have a question?
Reach us anytime at hello@naturallyhealthful.life. We’d love to hear from you.